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RESPONSIBILITY OF USER/INSTALLER/OWNER
Engineered hardwood floorings are natural products that will give a warm, beautiful,
and lasting comfort to any home. Owing to their natural origin, however, they may
have occasional "natural characteristics". CARLTON has adopted the highest possible
manufacturing standards for its engineered-floorings, within the limitations of the
natural materials, and, based on the accepted standards in the industry,
defect-tolerances and variances of maximum 5% is allowed. These allowances cover
either natural defects within the wood-materials themselves, and/or
process/manufacturing defects that may take place in working specifically with this
kind of material.
As a responsible manufacturer CARLTON has selected and graded all the materials and
products before, during, and after manufacturing, within its maximum capabilities.
Before commencing with the installation of CARLTON flooring, it should be determined
and ensured that all the installation's preconditions and guidance specified
hereunder could be met or exceeded.
The User/Installer/Owner of CARLTON floorings has the final responsibility
pertaining to the inspection and acceptance of quality, grade, workmanship,
surface-finish, color, and visual aspects of CARLTON floorings. The responsibility
is also applicable during his/her/their absence from the location of the
installation(s).
The installer must also utilize the product selectively and methodically. Floor
material must be carefully checked and judged prior to installation; never install
any damaged or defective boards. Once any floorboards are glued-down, nailed down,
cut or permanently installed, they would be deemed as accepted by the
User/Installer/Owner.
The installer must also make judgments concerning the placement, the cutting, the
sorting and eventually the rejected board(s), if there are any. The use of touch-up
lacquer, stain or filler meant as corrective measures during installation should be
accepted as a standard method and normal procedure.
In the case that any individual floorboard(s) is questionable in respect of its
quality, grade, workmanship or surface-finish, while any cutting or placement for
that board(s) is determined as not possible, the Installer should put the board(s)
aside and away from installation.
If by any chance any questionable board(s) is installed, CARLTON's maximum liability
for this occurrence is limited to the replacement of that board(s), plus maximum 5 %
extra-footage, and limited to the material only. CARLTON is not liable for any other
cost(s) related to installation-costs, labor, glue or nails, sub-floor, and any
other consequential costs or losses. CARLTON is also not liable for any mistakes in
the judgement or any errors in the installation of the flooring. If proper
procedures are not followed, they may jeopardize any Warranty covering the product.
Please refer to the Warranty section for information about all the Warranties.
PRODUCT SPECIFICATION
CARLTON flooring is engineered in a multi-ply construction with Sliced and Sawn-cut
face layer; and rotary-cut balancing veneer at the back. Depending on the product
type, installation can be done by the floating-system, glued-down system, or
nailed-down system. Please refer to the next paragraphs for all the details, the
do's and don'ts, about installations.
PURCHASING, HANDLING AND STORAGE
To calculate the footage requirements for any installation, an allowance of 5% extra
footage should be added to cover the entire cutting waste and losses during the
actual installation.
Exact quantities may vary depending on the type/pattern of installation and the
shape and dimension of the installation area.
Pay attention and care in the handling and storage of CARLTON high quality,
ready-made floorings. Every product has been very carefully controlled and inspected
under strict standards before they are packed.
Climate controlled storage-space before delivery ensures protection and stability of
the product. An installation guide is provided in every box, together with
suggestions and tips on the maintenance of the product. Boxes must be stored in
protected dry place. Allow at least 10 cm (+- 4 inch) space under pallets or cartons
for air space and circulation. Open the box only just before the beginning of the
installation. Particularly during wintertime, floorings in their original, unopened
boxes must be acclimatized to the room temperature for at least 48 hours prior to
installation. Please bear in mind that ready-made wood-floorings, need some extra
time and care for installation to avoid any damage. Once they are ready, however,
they do not need any other complicated finishing process, like sanding and
lacquering
INSPECTION & PREPARATION
Before delivery, make sure that the building where the floorings would be installed
are completed, including all moisture or water related works such as masonry,
plastering, wall painting, plumbing, gutters etc. All openings should also already
be completed (roof; windows; doors). As rule-of-thumb, ready-made wood flooring
should be one of the last items delivered and installed in the building. Any
concrete sub-floor must be completely cured and dried (8~12 weeks old), with minimum
surface temperature of 15º C (60º F) and maximum moisture-content of 2% dry-weight
basis. The ideal relative humidity in the room should be between 35~50%. A moisture test is
required using either the Calcium Chloride method or an acceptable moisture meter.
Care should be taken that the surface temperature never exceeds 28º C (+- 83º F). If
conditions are outside the parameters above, measures must be carried out to keep
them correct. CARLTON floorings should be installed within environmental
preconditions in which they are expected to perform.
The User/Installer/Owner are fully responsible to test and measure all the moisture
content/ humidity/ temperature to be strictly within the correct range as specified.
Lifetime Product Warranty
CARLTON warrants to the original end-purchaser, as long as the original
end-purchaser owns the property where the CARLTON product is installed that it'
product is of the marked quality, kind, and grade ducts is free from defects in
material or workmanship in accordance with the accepted industry standard which
permit variances in grading and tolerances of defect not to exceed 5% of the
quantity purchased. Variances concerning product quality or defect below the 5%
accepted industry-standard should not be considered as factory defects. It is,
however, the final responsibility of the end-purchaser and his/her installer for the
inspection and acceptance of quality, grade, color, surface finish and workmanship
of the product, even during his/her/their absence. Whenever any floor pieces have
been glued-down, nailed-down, cut or permanently installed, it has been accepted by
the end-purchaser or the installer. If within 1 (one) year after the date of
purchase and during the pre-installation inspection any product is found to be
unacceptable, that portion may be returned to CARLTON or its representatives for
replacement free of charge; or in the unlikely event that CARLTON is unable to
provide replacements after a reasonable attempt, CARLTON will refund the purchase
price for that portion. If, by any chance, any unacceptable part is installed,
CARLTON's maximum liability is limited to the replacement of that part, plus maximum
5% extra-footage, and limited to the material or their purchase-price only. CARLTON
is not liable for any other cost(s) related to installation, labor, glue or nails,
sub-floor, or any other consequential costs or losses. Neither CARLTON is liable for
any mistakes in the judgement or any errors in the installation of CARLTON flooring
products.
Structural Warranty
CARLTON warrants that its engineered hardwood floorings will not warp, twist or cup,
nor will the bonded layer delaminate, even when subjected to varying humidity,
provided that the flooring is not subjected to excessive, extended contact with
moisture or flooding water; and provided that all installation instructions and
precautions are adhered to. It should be carefully noted however that wood is a
living material, which reacts to climatic changes. In high humidity they absorb
moisture and expand, in low humidity they release moisture, shrink and contracts. It
is the responsibility of the end-user to provide stable humidity between 35~50% by
the use of humidifier/dehumidifier (depending on the climatic condition) to get the
expected performance of the product. Any deformation on the flooring caused by the
failure to provide the proper measures and the correct ambience is not covered by
this Warranty.
Internal Adhesive Warranty
CARLTON warrants that its adhesive used to construct its engineered hardwood
floorings meet or exceed all technical specifications for retaining its bond for its
intended use, when installed properly and strictly in accordance with all the
installation instructions, precautions and maintenance procedures. The limited
warranty excludes adhesive failure caused by water influences from flooding,
water-pipe leakage and the likes.
Surface Finish Warranty
CARLTON features Ultra Violet cured lacquering finish with a 7-step coating-process
of Polyurethane lacquer for its engineered hardwood floorings. CARLTON warrants that
its surface finish will last for 5 (five) years for 0.6 mm - 2.0 mm of Wearlayer
Thickness; and 25 (twenty-five) years for its special Thick Wearlayer: 3.2 mm,
provided that the product is installed for residential-use under normal residential
foot-traffics; and provided that all the installation instructions, precautions and
maintenance procedures are strictly followed. Any use of floor-care maintenance
products must be suitable for ultra Violet cured polyurethane lacquer, and all the
detailed instructions provided by the manufacturer of such products must be
carefully examined and strictly followed.
Warranty Exclusions
CARLTON's Warranties does not cover and specifically excludes the followings:
+- Variations in product quality and defect below the 5% accepted industry standard.
+- Damages caused by improper transportation, handling, storage, mistakes in
judgement or error in installation and usage.
+- Indentations, scratches or damages caused by negligence, water, erosion, insects,
spike-heeled shoes.
+- Failures to adhere to all the manufacturer's instructions, precautions,
recommendations and maintenance procedures.
+- Misuse or improper alterations of the original manufactured product not authorized
in manufacturer's written instructions.
+- Any normal deterioration due to wear and/or exposures, including color fading due
to sunlight or artificial light exposures or color variations of original product
resulting from variation in the amount of stain absorbed by the wood material during
manufacturing. Variations in grain and in density of the wood may affect the amount
of stain absorbed and may give color variance. This is not a product defect.
+- Any use of CARLTON engineered hardwood floorings other than its intended purpose
for private residential use
+- Any product regarded and marked as by-products or downgrades that are sold as is
and considered to be sold as final and free from any claim.
Please note: When the Laguna Collection is installed in desert areas, surface checking may occur. The distributor, dealer, and home owner will take this into consideration. CARLTON will not be held liable for surface checking in desert areas.
INSTALLATION GUIDE AND WARRANTY REGISTRATION
The User/Installer/Owner must read the Installation guide thoroughly before
attempting to install CARLTON engineered hardwood-flooring products. Name and full
address should also be provided for registration as end-purchaser or owner of
CARLTON product, by completing the attached registration-card and mail it back
within 10 (ten) days after the product purchased. This is one of the ways for
CARLTON to establish the date of purchase of the product and to provide customers
with follow-up service and product improvements. Failure to mail back the
registration-card will not affect the customer's right under this Warranty, as long
as the original proof-of-purchase or the original Bill of Sale is retained and can
be presented.
Whenever a claim is submitted, CARLTON reserves the right to have a designated
CARLTON representative to carry out inspections up to his/her satisfaction and to
take samples whenever required. Decision by the Industry's representative as to the
cause of problem or failure of the product should be taken as final. It is a
condition precedent to the Performance Warranty that any repair covered by this
Limited Warranty must be approved in advance and in writing by CARLTON, before any
repair could be carried out. Failure to obtain CARLTON's approval will release the
liability from CARLTON's hand. Mistakes in judgement and errors in the installation
will nullify this warranty. Installation guide, instructions, precautions and
maintenance procedures can be found inside CARLTON packaging. Do not attempt
installation without first reading the provided guidance thoroughly. If by any
chance the installation guidance is misplaced or for any reason is not received,
please make sure to obtain free copy immediately.
All warranties are subject to the following conditions:
+- The original proof-of-purchase, the original Bill of Sale or other original
document(s) must be retained and should be presented when demanded. Completing and
mailing back the provided registration-card within 10 (ten) days after the purchase
is one way of providing proof-of-purchase in different way.
+- If defective product is found and claim will be filed, notification should be
given to authorized CARLTON's seller or retailer within 30 (thirty) days after
defect is discovered.
+- All warranties are only effective if the product is purchased and used in the
United States of America and/or Canada.
CARLTON
Engineered Hardwood Floorings
LIMITED WARRANTIES
Procedures to Obtain Warranty Service
To obtain Warranty Service the end-purchaser should contact the authorized CARLTON
seller or retailer within 30 (thirty) days after defect is discovered. To find the
list of CARLTON's seller or retailer in your area you can also contact CARLTON
headquarter at the following address:
CARLTON HARDWOOD FLOORING
2410 SIERRA DRIVE
COMPTON, CA 90220
Tel. No. 310-537-2244
Fax. No. 310-537-4477
E-mail address: cintex@prodigy.net
ALL WARRANTIES IMPLIED BY STATE LAW INCLUDING THE IMPLIED OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTY SET FORTH ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTY IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCT. IN NO EVENT SHALL SELLER BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOME STATE DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NO PERSON, AGENT, DISTRIBUTOR, DEALER, RETAILER OR OTHER COMPANY IS AUTHORIZED TO CHANGE, MODIFY OR EXTEND THE TERMS OF THESE WARRANTIES IN ANY MANNER WHATSOEVER. THE TIME WITHIN WHICH AN ACTION MUST BE COMMENCED TO ENFORCE ANY OBLIGATION OF "CARLTON" THIS WARRANTY OR UNDER ANY STATURE OR LAW OF THE UNITED STATES OR ANY STATE THEREOF IS HEREBY LIMITED TO 1 (ONE) YEAR FROM THE DATE YOU DISCOVER OR SHOULD HAVE DISCOVERED THE DEFECT. THIS LIMITATION DOES NOT APPLY TO IMPLIED WARRANTIES ARISING UNDER STATE LAW. SOME STATES DO NOT PERMIT LIMITATIONS OF THE TIME WITHIN WHICH YOU MAY BRING AN ACTION BEYOND THE LIMITS PROVIDED BY THE STATE LAW, SO THE ABOVE PROVISION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
THIS WARRANTY MAY ALSO BE APPLICABLE FROM COUNTRY TO COUNTRY WHERE SUCH IS PRACTICABLE AND ADMITTED AND IF SUCH DOES NOT CONTRADICT OR OVERRULE IN ANY WAY AGAINST THE LOCAL LAWS OF THE COUNTRY PERTAINING TO THE SUBJECT.
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